Fiona joined COBA Europe in 2016, as a Customer Service Administrator, and quickly identified that making the client central to every action not only improved customer satisfaction but made the job more rewarding too. For this and other personal developments, Fiona was promoted to Customer Service Supervisor in March 2019.
I applied for the Customer Service Admin position at COBA as the company has always been a big part of village life, around Fleckney and Kibworth, and is a well-respected, long-standing family company that I wanted to work for. It’s challenging work at times, but I would say it’s probably the most rewarding job I’ve had. I feel that I have been allowed to express my ideas very openly and have built some great relationships with customers over the years. No day is the same and there is always something to make you think and keep you on your toes!
